Mastering the Tough Talk: Strategies for Conflict Resolution

Marty Laing is a seasoned risk and technology leader with over 40 years of experience across global financial services, including senior roles at Westpac, Suncorp, Macquarie Group, and JPMorgan Chase. Based in Sydney, Marty has led large teams across risk, security, and technology disciplines in Australia, Asia, and Europe, consistently fostering cultures of accountability, performance, and trust.

As an accredited Executive Coach and passionate advocate for leadership growth, Marty draws on decades of experience helping professionals navigate the complexities of management, communication, and change. He has coached and mentored hundreds of leaders throughout his career, focusing on confidence, clarity, and impact in challenging situations.

In this session, Marty will explore practical strategies for having difficult conversations whether it’s delivering feedback, managing performance, or addressing conflict with confidence and empathy. His engaging, down-to-earth style and deep corporate experience create a safe, empowering environment for learning and self-reflection.